Privacy Policy

IVIVO Counseling Practice, LLC

Effective Date: May 20, 2026

Welcome to IVIVO Counseling Practice, LLC (“Company,” “we,” “our,” or “us”). We are committed to protecting the privacy and confidentiality of visitors and clients who use our website and counseling services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our online counseling services in the State of Florida.

1. Company Information

IVIVO Counseling Practice, LLC
P.O. BOX 263 Apopka, FL 32704
Phone: 407-506-5467
Email: info@ivivo.com

2. Services Provided. IVIVO Counseling Practice, LLC provides mental health counseling and psychotherapy services, including online (telehealth) counseling for clients in Florida.

3. Information We Collect. We may collect the following categories of Personal Information:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Emergency contact information

Health Information. When you become a client, we may collect protected health information (“PHI”), including:

  • Mental health history

  • Medical history

  • Treatment notes

  • Insurance information

  • Intake forms and assessments

Technical Information. When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and analytics information

4. How We Use Your Information. We may use your information to:

  • Provide counseling and telehealth services

  • Schedule appointments

  • Communicate regarding services

  • Process payments

  • Maintain clinical records

  • Improve website functionality

  • Respond to inquiries

  • Comply with legal and ethical obligations

5. HIPAA Compliance. As a healthcare provider, IVIVO Counseling Practice, LLC complies with the Health Insurance Portability and Accountability Act (“HIPAA”) regarding the protection of protected health information.

Any clinical or health-related information you provide is maintained in accordance with applicable federal and Florida privacy laws.

Please note that communication through email or website contact forms may not always be fully secure. Clients are encouraged not to submit sensitive clinical information through unsecured forms or email.

6. Telehealth Services. Online counseling services are conducted through secure telehealth platforms designed to protect confidentiality and privacy.

By using telehealth services, clients acknowledge:

  • There are inherent risks associated with electronic communications

  • Technology failures may occasionally occur

  • Reasonable safeguards are used to protect confidentiality

Clients will receive separate informed consent documentation regarding telehealth services before treatment begins.

7. Cookies and Website Analytics. Our website may use cookies and analytics tools to improve user experience and understand website traffic. You may disable cookies through your browser settings; however, some website features may not function properly.

8. Sharing of Information. We do not sell or rent your personal information. We may disclose information only:

  • With your written authorization

  • To healthcare providers involved in your care

  • To payment processors or insurance providers

  • When required by law

  • To prevent serious harm to yourself or others

  • In cases of suspected abuse, neglect, or court orders as required under Florida law

9. Data Security. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Services. Our website may contain links to third-party websites or utilize third-party services such as:

  • Telehealth platforms

  • Payment processors

  • Scheduling software

  • Email communication tools

We are not responsible for the privacy practices of third-party providers. Users should review those providers’ privacy policies separately.

11. Client Rights. Clients may have the right to:

  • Request access to records

  • Request corrections to records

  • Request restrictions on certain disclosures

  • Receive an accounting of disclosures

  • Withdraw consent where applicable

Requests must be submitted in writing.

12. Children’s Privacy. Our services are not intended for children under the age of 13 without parental or legal guardian consent.

13. Retention of Records. We retain records in accordance with applicable Florida laws, professional ethical standards, and HIPAA requirements.

14. Changes to This Privacy Policy. We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

15. Contact Information. If you have questions regarding this Privacy Policy or your privacy rights, please contact:

IVIVO Counseling Practice, LLC
P.O. BOX 263 Apopka, FL 32704
Phone: 407-506-5467
Email: info@ivivo.com